Paramount Retail

We had a chat with Damien, the CTO from Paramount Retail about why they’ve selected Shopfront as their point of sale system.

The problem
Running multiple stores across a mix of POS platforms meant no standardised processes and no centralised reporting, each store operating independently. Liquor retail's unique unit-of-measure challenge (a case of beer is also 4x 6-packs or 24 bottles) ruled out most standard POS systems entirely.

The solution
After evaluating other platforms, and even considering building a custom POS in-house, Paramount chose Shopfront for its combination of liquor-specific functionality, reliability, documented APIs for integrating with loyalty, ecommerce, and click & collect systems, and responsive support, at a cost far below building their own solution.

The result

• Centralised, network-wide reporting down to individual sales and product performance

• Core range compliance now at 98% across the network via a custom manager dashboard

• Margin control improved through centralised product and promotion management, reducing store manager admin overhead

• Automated monitoring (via API-driven tooling) catches known issues like incorrect product receiving and alerts stores directly, reducing product cost and margin errors

• Fast onboarding of new staff using Shopfront's documentation alongside their own

Shopfront has been the right mix of a stable, reliable platform with the openness of a documented API. We can discuss requirements and get honest, unvarnished responses to find a way forward. The main reason I'd recommend Shopfront is the trust we've built, it's a proper partnership, not a monthly transaction.
— Damien